FAQ Ceramics

No, only if the “Personaliser” is deliberately destroyed.

Yes, you can mix hair material of your beloved people.
Please make sure that hair or ashes are sent in different boxes.

After drying, the pearl returns to its original colour.

The outer surface of the ceramic pearl is finished with a special oil. Depending on the moisture content of the skin of the wearer of the pearl, the luster of the pearl may be subject to natural variations. Ceramic is a living material, so the unglazed surface of the personalized bead may change visually. To prevent your Black Vulcano from graying, you can regularly wet the pearl with linseed oil, for example.

Through pressing and turning

It is important to use the “Personaliser”
according to the instruction manual.

As long as the pearl exists.

Some of your hair is liquified.

After the process of personalising the fluid is absolutely harmless

The process of personalising has still begun.
In this case wait a few minutes longer
(at least 30 minutes)

Since there are several safety barriers in the Personaliser,
it is possible that little or no liquid will come out of the minilab if it is handled incorrectly.
Nevertheless, we can help you here of course, just call this number: +43 676 83760 900
and tell us where the problem is.

Immediately rinse with clear water.

The jewel should be removed while
showering or bathing.
Avoid mechanical strain.

See the instruction manual:
Point 2 - Part of the hair is dissolved.
Point 3 - The heating process begins.
Point 6 - The Fluid is neutralised.

The pearl absorbs your Elements like a sponge.

The fluid is made of the elements of the person you want to carry with you,
water and salt.

Hair of humans and animals

To guarantee the personalisation.

To guarantee the functionality.